Changes between Version 14 and Version 15 of BugReporting

Timestamp:: 2013-06-20 20:05:35 (11 years ago)
Author:: jeroens
Comment:: --

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BugReporting

-                      v14
+                      v15
 = Bug Report =
 We do our very best to deliver you stable and feature-rich software. Yet, issues will occasionally not be caught by our tests; we're a small team,  and the software can be used in many different ways for a wide range of purposes. Bug reports are best ways to inform us of unexpected behaviour of the EwE software 6, or to submit suggestions for improvement of the software.
+We do our very best to deliver you stable and feature-rich software. Yet, issues will occasionally not be caught by our tests; we're a small team,  and the software can be used in many different ways for a wide range of purposes. Bug reports are the best way to inform us of unexpected behaviour of the EwE software 6, and to suggest improvements to the software.
 == Pending tickets ==
 …
 An example for a reasonably good bug report is [http://sources.ecopath.org/trac/Ecopath/ticket/1240 ticket #1240].
+=== How bug reports are handled ===
+The EwE developers frequently check the [http://sources.ecopath.org/trac/Ecopath/report/1 active bug list] if new issues have been reported. Whenever it can be integrated into current activities, bug reports are validated and classified by component (where does the bug occur), version (in what version of the software), severity (the impact on the workings of EwE) and priority. We try to address bug reports in collaboration with our users via support or co-development, or during a Beta testing phase when planning the next release.
+Interactions between bug reporter, developers and users may be needed to establish a solution. Any intermediate step is documented in the ticket for the bug. Eventually, the ticket is closed when the issue is resolved.
+The resolved bug will then be entered in the [https://docs.google.com/document/d/1CXOgNcS1NIpR9FaFyqGKQPBSsggZK-RnWjuTXj9P7ew EwE change log], and any resolution will become part of the next public release of EwE.